In today’s ever-changing economic climate, it is imperative that companies understand how they can use e-Service as a competitive differentiator. Moreover, technology spending is being closely guarded and it is crucial that potential new solutions are supported by a solid business case to justify the cost of deploying and maintaining any technology solution.
AVERROES can help. By conducting detailed assessments of business processes within your customer service organizations with the participation of primary stakeholders, we can identify key opportunities to generate value from an e-Service solution, assess operational readiness for e-Service solutions, and provide a clear articulation of the ROI.
Whether the assessment shows strong business practices are already in place, or identifies opportunities for improvement, our consultants provide you with the strategy and an executable plan to optimize enterprise profitability, improve customer satisfaction and reduce costs.
AVERROES can help in accelerating the business value of IT initiatives by helping to bridge the strategy-to-execution gap through hands-on, cost-effective, highly mature and industry-specific solutions, providing clients with targeted solutions to address current market needs and key business challenges to achieve specific outcomes in rapid timeframes.