Averroes Advisory organized a webinar titled ‘ Stakeholder Perception Measurement and Management to Enhance Organizational Excellence’ on December 12, 2023. The purpose of this webinar was to address the significance of measuring, managing and analyzing customer satisfaction.
Esteemed speakers, including Mr. Mohammed Al Attar, Mr. Ahmed Abounahia, and Mr. Rawhey Dabagh, engaged in comprehensive discussions exploring various aspects of customer experience to enhance organizational excellence. The topics covered during the webinar included the role of measuring stakeholder perceptions in institutional excellence, the concept, benefit and impact of customer experience and the techniques for measuring perceptions in the government sector.
This event aimed to add to the ongoing efforts of developing and enhancing organizational excellence practices.